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Preparing for Picture Day
Wondering how to get your kids excited for Picture Day? Wondering how to dress them?
Click here for details.
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Portrait Products and Investment
Learn about the Portrait products we offer - why stick with just ‘the usual’? View and download our Investment Guide here as well.
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Ordering Details and Instructions
Want to save money, avoid confusion and get the best out of your School Portrait Order? READ THIS IMPORTANT INFORMATION.
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Galleries
Find your child’s school gallery here. Galleries will be available only once you are notified by your school. A handout with ordering instructions, ordering deadlines and gallery passwords will be distributed by your school.
If you find your gallery is no longer available after the ordering deadline, please reach out.
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Retakes and Makeups
Find out what your options are if your child missed Picture Day or if you would like them photographed again.
Where are my digital files? I can’t find them!
Digital orders will be delivered as a download link sent to the email address used to make your portrait order. They will be delivered after the processing and retouching process - they will not be delivered immediately upon order.
Wondering where your digital files are? The number one reason parents don’t receive their digital download is because they are looking in an email account DIFFERENT than the one used to order. Please ensure you check the same account used to order. Please also check your spam/junk folders.
If you still can’t find them, we probably still have them! Please use the top request box if your school’s Picture Day was within the last year - we will resend your files for free. If it’s been more than a year since the photos were taken, please use the bottom request box. We’ll have to delve into our archives and re-upload your files, so there is a nominal fee for this service.
Ordering Group-Class Portraits
PLEASE NOTE: Orders placed for Group-Class Portraits only will be shipped AFTER the Canada Post strike is over. To request a courier shipment at a fee of $19 within the City of Toronto, please contact us.
One 5x7” printed Group-Class Portrait is included for every child included in a School Portrait Order.
Should you wish to order a Group-Class Portrait without making a School Portrait Order of your children, or you wish to order additional or larger prints after you have made your original order, you can do this here.
Simply specify your child’s SCHOOL and CLASS in your order. Your print will be delivered to your child’s school and sent home with your child.
Please note that for privacy and security reasons, digital files of Group-Class Portraits are not available.
Retouching
Basic retouching is free and is done unless a parent specifically asks for it not to be done.
Basic retouching includes skin smoothing and blemish removal, glasses glare correction, cleaning shirts and faces, and a light tidying of stray hairs.
Should parents wish more extensive retouching – such as tattoo, jewelry or clothing logo removal, or more extensive hair correction, we will evaluate the requests on a case-by-case basis and nominal charges will be incurred.
If Here We Grow Portraits has advised you that your special retouching requests can be accommodated with an additional fee, please order your retouching here (or upon gallery check out if you have not already placed your portrait order).
Rush Order Options
Portrait orders are generally delivered in about 4-6 weeks. We always deliver orders before Winter Holidays for Fall Picture Days and before Summer Holidays for Spring Picture Days.
Delivery of Digital orders and Print orders occur at roughly the same time. We don’t offer instant Digital downloads because your images need to first go through the retouching process.
Sometimes it’s hard to wait! While we can’t rush Print and Artwork orders, we do offer a rush service for Digital orders, or the Digital files included in a larger order. There is a nominal fee for this service of $15 and you will receive your files within 72 hours of making the request. Please use the button here to request a rush on your Digital files. You will need to include your original order number so please have that handy!
Black & White Digital Files Add-On
When you order Digital files, you can choose to have your images in Colour or in Black & White when you add your images to your cart.
Want BOTH? No problem! It just takes us a bit of time to hand adjust your files and add the multiple versions to your download. There is a nominal fee for this service of $15 and that will cover ALL digital files in your order, whether it’s one or twenty-one!
Please use the button here to request this add-on. You will need to include your original order number so please have that handy.